Lockhop

Privacy Policy

Last Updated: Oct 2, 2024

  1. Introduction

    At Lockhop, your privacy is our priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you access or use our services through the website or application. By using Lockhop, you agree to the terms described in this policy.

  2. Data We Collect

    We collect data to provide you with the best possible experience on our platform. The types of data we collect include:

    1. Personal Information:
      • Email Address: Used as a unique identifier for account creation, login, and communication.
      • Phone Number: Required to verify accounts and assist with profile setup, particularly for real estate agent verification.
      • Profile Information: Including name, profile picture, and other basic details to personalize your experience and auto-fill relevant fields.
    2. Authentication Data:
      • OpenID: We use this to securely verify your identity via AWS Cognito during sign-in through Google accounts.
    3. Usage Data:
      • Information related to how you interact with Lockhop, including your preferences and behaviors while using our services.
  3. Purpose of Data Collection

    We collect the above information to:

    • Account Creation and Authentication: To streamline the signup process, verify user identities, and secure your account using OAuth 2.0.
    • Realtor Profile Setup: Use provided data to create professional profiles for real estate agents, requiring specific information like name, email, and phone number.
    • Communication: Send important notifications or updates about your account and provide customer support when necessary.
  4. How We Use Your Data

    We use your data to:

    • Personalize your user experience and streamline account setup.
    • Facilitate secure authentication using OpenID Connect via AWS Cognito.
    • Communicate important information about your account or services, such as updates, changes, or support inquiries.
    • Verify your identity during account creation, login, and to ensure compliance with real estate regulations.
  5. Data Sharing and Disclosure

    Lockhop does not sell or share your personal information with third parties without your explicit consent, except as required to:

    • Provide Our Services: Sharing basic information with service providers, like hosting platforms or analytics partners, to maintain and enhance Lockhop’s services.
    • Comply with Legal Obligations: We may share information to comply with legal requirements, such as subpoenas, court orders, or legal processes.
    • Protect Our Rights: Sharing information when necessary to protect Lockhop’s legal rights, users’ safety, or enforce our Terms of Service.
  6. User Consent and Control

    You have control over your data. During the sign-up process, we clearly inform you of the data we collect and its intended use. You can:

    • Access and Update Your Information: Review and update your personal information at any time within your account settings.
    • Revoke Access: Revoke access to certain permissions, such as phone number or email, via your Google account settings or the Lockhop platform.
    • Request Data Deletion: Request the deletion of your account or personal data in accordance with GDPR, CCPA, or other relevant privacy laws by contacting us directly.
  7. Data Security

    Lockhop implements industry-standard security measures, such as encryption and secure data storage, to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no security measure is infallible, and we cannot guarantee absolute security.

  8. Third-Party Services and Integrations

    Lockhop may integrate with third-party services, such as Google for authentication purposes. These services have their own privacy policies, and we encourage you to review them. We do not control the privacy practices of third-party services.

  9. Cookies and Tracking Technologies

    Lockhop uses cookies and similar technologies to collect usage data and enhance your user experience. Cookies help us understand how users interact with the platform and improve functionality. You can manage your cookie preferences through your browser settings.

  10. Children’s Privacy

    Lockhop is not intended for use by individuals under the age of 18, and we do not knowingly collect personal data from minors. If we learn that a minor has provided us with personal information, we will take steps to delete such information.

  11. International Data Transfers

    As Lockhop operates globally, your data may be transferred to and stored in countries other than your own. We comply with international data protection laws and ensure that all transfers are made securely.

  12. Changes to This Privacy Policy

    Lockhop may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the “Last Updated” date. Your continued use of the service constitutes your acceptance of the revised policy.

  13. Contact Information

    If you have any questions about this Privacy Policy or your personal data, please contact us at: